🎣 Free Shipping $75+ · Code HOOKZ15 = 15% Off · 🏭 In-House Manufactured Since 2024

FREQUENTLY ASKED QUESTIONS

Can't find your answer? Email us at support@fishbaithookz.com

πŸ›’ ORDERS & PAYMENT

How do I place an order?

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Browse our products, add items to your cart, and proceed to checkout. We accept Visa, Mastercard, Amex, Discover, PayPal, and Apple Pay. All payments are processed securely via Stripe with PCI-DSS Level 1 compliance.

Can I modify or cancel my order after placing it?

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Orders can be modified or cancelled within 1 hour of placement. After that, your order enters our fulfillment process and cannot be changed. Contact us immediately at orders@fishingbaitandhookz.com if you need to make changes.

Do you offer wholesale or bulk pricing?

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Yes! We offer competitive wholesale pricing and private label manufacturing for tackle shops, fishing clubs, and brands. Minimum order value is $500. Contact our wholesale team at wholesale@fishbaithookz.com for a quote.

Is my payment information secure?

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Absolutely. We never store credit card numbers on our servers. All payment processing is handled by Stripe, which maintains PCI-DSS Level 1 certification β€” the highest level of payment security available.

🚚 SHIPPING

How long does shipping take?

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Standard shipping takes 3–7 business days via USPS or UPS. Expedited (2-day) and overnight options are available at checkout. Orders placed before 2:00 PM CST Monday–Friday ship the same day.

How do I qualify for free shipping?

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Free standard shipping is available on all US orders of $75 or more. The free shipping threshold is calculated before taxes and after any discounts are applied.

Do you ship internationally?

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Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on your location and order weight. Delivery typically takes 7–21 business days for international orders. Note: customs fees and import duties are the buyer's responsibility.

What if my package is lost or damaged?

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If your package is lost, file a claim with us within 30 days of the estimated delivery date. For damaged items, take photos immediately and email them to support@fishbaithookz.com within 48 hours of delivery. We will ship a replacement at no charge.

πŸ”„ RETURNS & WARRANTY

What is your return policy?

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We accept returns within 30 days of delivery for unused items in original packaging. Customer pays return shipping on non-defective items. Refunds are processed within 3–5 business days of receiving the return. Note: opened soft baits and liquid products are final sale.

What warranty do FBH manufactured products carry?

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All FBH branded products carry a Lifetime Warranty against manufacturing defects. This covers material failures and workmanship issues. It does not cover normal wear and tear, fish damage, improper use, or accidental damage. To make a warranty claim, email warranty@fishbaithookz.com with your order number and a photo of the defect.

What about warranties on third-party brand products?

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Third-party brand products (Shimano, Daiwa, Penn, etc.) carry the original manufacturer's warranty. We can assist you in contacting the manufacturer directly. Please check the brand's website for their specific warranty terms.

🏭 MANUFACTURING

Which products are made in-house by FBH?

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All products labeled "FBH Made" or "Our Brand" are manufactured in our Miami, FL facility. This includes jig heads, tungsten weights, soft plastic baits, circle hooks, barrel swivels, fishing apparel, tackle backpacks, and all manufacturing kits. Look for the 🏭 FBH Made badge on product listings.

Are your jig molds and manufacturing kits for beginners?

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Our starter kits are designed to be accessible to beginners while still being professional quality. Every kit includes a step-by-step instruction guide and we have detailed blog posts covering the process. Our Complete Jig Making Bundle is the best starting point β€” it includes everything you need including a video guide.

Can you make custom colors or private label products for my shop?

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Yes! We offer private label and OEM manufacturing for tackle shops, tournament organizations, and fishing brands. Minimum order value is $500. Custom colors, your branding on packaging, and bulk pricing all available. Email wholesale@fishbaithookz.com to get started.

πŸ“¦ PRODUCTS

How do I choose the right jig head weight?

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General rule: lighter jigs (1/8–1/4oz) for shallow water and finesse fishing. Medium (3/8oz) for most bass fishing situations. Heavy (1/2–1oz) for deep water, strong current, or offshore. When in doubt, start with 1/4oz and adjust based on how fast it sinks and how the fish respond.

What's the difference between fluorocarbon and braid line?

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Fluorocarbon is nearly invisible underwater, has low stretch for sensitivity, and sinks β€” great as a leader material or main line in clear water. Braid has zero stretch, incredible sensitivity, and floats β€” ideal for topwater, frog fishing, and heavy cover. Many anglers use braid as main line with a fluorocarbon leader for the best of both.

Do your soft baits work for saltwater fishing?

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Yes! Our FBH salt-impregnated swimbaits and creature baits work well for inshore saltwater species like redfish, snook, and flounder. For offshore use, we recommend our heavier jig heads paired with larger profile baits. Always rinse your gear after saltwater use.

STILL HAVE QUESTIONS?

Our team is available Monday–Friday 8AM–6PM EST. We typically respond within 2 hours.

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